1. Order your thoughts logically before you present an idea.
2. Study the technique of public speaking.
3. Improve your credibility by being well informed.
4. Understand that effective influence stems from two way dialogue.
5. Notice other people’s body language when you suggest an idea.
6. Be flexible in your approach and consider the concerns of others.
7. Understand how influence helps you create agreements with others.
8. Review and update your goals regularly.
9. Win the respect and trust of your senior managers.
10. Tailor your points to suit the decision makers.
11. Be confident when you telephone your customers – this will build their trust in your abilities.
12. Consider what motivates you in your in your work.
13. Make sure that you listen as well as speak.
14. Make it your goal to talk to new people wherever you go.
15. Become a natural optimist – look for solutions rather than dwelling on problems.
16. Observe what good leaders do and aim to follow their lead.
17. Ask a friend for feedback about your strengths, weakness, and abilities.
18. Decide what your first steps towards leadership will be.
19. Understand that setbacks will happen.
20. Recognize that influence comes from developing good relationships and sharing creative ideas.
