21. Listen to your instincts when you are making difficult decisions.
22. Be aware of other people’s preconceptions.
23. Match voice tones with others to build rapport.
24. Try to interpret people’s intentions, as well as listening to what they say.
25. Avoid giving advice unless you are asked for it.
26. Check whether your intuitions are accurate by asking questions on relevant points.
27. Remember that people respond well to honesty and courtesy.
28. Say “No” to demands that may overstretch you.
29. Keep a record of things that you have agreed to, do and check it daily.
30. Notice the way that successful people in your organization dress.
31. Find out a customer’s dress code before a meeting and adapt your clothing to match.
32. Allow enough time for “grooming” each morning.
33. Choose clothes that are well co-ordinate and stylish.
34. Give your proposal a catchy name, so that it grabs people’s attention.
35. Change someone’s perspective on a problem by adopting a different type of frame.
36. Take the viewpoint of the person you want to influence.
37. Notice what people are enthusiastic about.
38. As focused questions to help identify needs.
39. When you sell an idea, highlight the key benefits only.
40. Use “we” rather than “you” when seeking the support of others.
